Terms of service

We work with mostly organic materials which makes it impossible to guarantee consistency of color or grain pattern between pieces. We do our best to provide the highest quality product, but variations will happen. 

ALL OF OUR WORK IS DONE BY HAND; THEREFORE, PROMISES OR WARRANTIES REGARDING UNIFORMITY CANNOT BE MADE.  EACH ITEM IS CONSTRUCTED DIFFERENTLY AND THERE ARE MANY VARIABLES AT PLAY INCLUDING FINISHES, DYES, ZIPPERS, BUBBLES, UNEVEN SEAMS, ETC. THE CUSTOMER ASSUMES ALL RISK ONCE PAYMENT HAS BEEN MADE.  ONCE THE PROOF AND/OR FINAL IMAGE OF FINISHED WORK IS APPROVED IN TEXT, EMAIL OR ANY TYPE OF COMMUNICATION BY THE CUSTOMER, THERE ARE NO REFUNDS FOR ANY COMPLETED WORK. IF THE ITEM AND FINAL IMAGES ARE APPROVED UPON PROJECT COMPLETION AND THE CUSTOMER DECIDES TO MAKE CHANGES, ANY WORK TO MAKE THE CHANGES WILL BE THE RESPONSIBILITY OF THE CUSTOMER AS WELL AS SHIPPING COSTS. WE HIGHLY RECOMMEND PROVIDING A SAMPLE ITEM BEFORE MOVING FORWARD WITH THE ACTUAL WORK.

RELATED TO LIABILITIES WE SHALL NOT BE LIABLE UNDER ANY OTHER CLAIM IN TORT FOR CLAIMS OF DEFECTS, LOSS OR DAMAGE WHICH ARISE AS RESULT OF IMPROPER USE BY THE CUSTOMER OR DUE TO ORDINARY WEAR AND TEAR.  IF THE COMPANY AGREES TO REMEDY A DEFECT, COMPANY MAY CHARGE CUSTOMER FOR THE COSTS OF SUCH REPAIR AND SHIPPING.

WE ARE NOT LIABLE FOR INCORRECT SPELLINGS OR ERRORS WHICH ARE SUPPLIED BY CUSTOMER AND FULL PAYMENT IS STILL REQUIRED FROM CUSTOMER FOR ANY PRODUCTS OR SERVICES REGARDLESS OF SUBSEQUENT CLAIMS OF ERRORS OR MISSPELLINGS.